Supplier portal access
Letting suppliers manage their own crew, and what they see when they log in.
The supplier portal lets a supplier manage their own crew list within the passes you've allocated them. They do the data entry; you keep control of who's approved.
Giving a supplier access
Open the supplier and go to Portal Access.
Check Portal Access is switched on.
Under Portal Contacts, click Add Contact. Enter their name and email and choose a type: Lead, Secondary, Finance, Operations or Other.
Open the contact's menu and click Send Invite.
They're emailed a link to activate their account. A supplier can have as many portal contacts as they need, each with their own login.
Already have the right person on the crew list? On the supplier's Crew tab, open their menu and choose Send Portal Access Invite. It creates the portal contact and sends the invite in one step.
Contact statuses
Not Invited: added, but no invite sent yet.
Invite Sent: waiting for them to activate.
Activation Pending: their account exists but isn't activated yet.
Invite Expired: invites last 7 days. Use Resend Invite.
Active: they've activated their account or logged in.
Disabled: access is switched off for this contact.
The contact menu also has Reset Password, Edit Contact, Disable Access and Remove Contact. Removing a contact takes away their access to this supplier without deleting their account.
Switching access off
Turn off Portal Access to lock out everyone at that supplier at once. Suspending the supplier does the same until you reactivate them, and archived suppliers can't access the portal at all.
Portal Access History
Every invite, resend, failed send, activation, login and access change is logged, with who did it and when. If a supplier says they never received their invite, check here first: a failed send shows the reason.
What the supplier sees
Suppliers land on their own dashboard for your festival. It shows:
An alert for any rejected crew who need attention, and a count of crew awaiting approval.
Add Crew Member and Import Crew (CSV) shortcuts.
Their crew numbers: total, approved, collected and pending.
Their pass allocations, and how many are left.
A short guide to how the portal works and what pass types mean.
Catering, if you've given them catering allocations.
Your festival's news feed.
They only ever see their own organisation. Other suppliers, festival-wide totals and the approvals queue stay hidden.
How their crew gets passes
Suppliers can add as many people as they need. Your team approves each person in Accreditation › Cred Approvals. Once someone is approved, the supplier assigns them a pass from their allocation and the holder is emailed their pass. For what suppliers can and can't change along the way, see Allocating passes.