Volunteer completion and refunds
Deciding who completed, and returning deposits after the festival.
How completion is worked out
Once a volunteer's last shift has finished, EventNexus checks that:
No shift is recorded as No show or Short hours.
The minimum number of shifts is met, if you've set one.
The minimum hours are met, if you've set them.
If everything passes they're marked Completed, otherwise Did not complete. Until their shifts are over it shows Not decided. Late arrivals who worked their hours still count.
A decision made by a person always wins. Mark someone Completed or Did not on the Deposits tab and it won't be overwritten.
Returning a deposit
Go to Deposits.
Click Settle on a paid deposit.
Return it in full, hold some back, or keep the whole deposit.
To hold some back, enter the amount and a reason, for example a radio that wasn't returned. The reason is shown to the volunteer. The card fee paid at checkout isn't refundable.
Once settled, the Deposits tab shows the amount returned, or Kept.